Club Exclusive Ticket Exchange Program

Charlotte FC is introducing a brand-new Ticket Exchange Program in 2026, exclusively for Charlotte FC Club Season Ticket Members, to provide greater flexibility for our most loyal fans.

Eligibility:

  • Only Club Level Season Ticket Members are eligible to participate.
  • Season Ticket Member Accounts must be up to date on payments.

How it works:

  • Each eligible member may exchange tickets for up to three (3) regular-season home matches during the Ticket Exchange Period.
  • For any tickets returned during the window, ticket credit will be issued to your account and automatically applied toward the 2027 Season Membership renewal.
  • Exchangeable matches and the number of allowable exchanges per match are subject to availability.
  • Tickets that have been transferred, resold, or are unpaid due to payment plans are not eligible for the Program. 
  • Credits from exchange are not eligible for a refund and must be applied to the 2027 season ticket invoice
  • Season Ticket Members must log into Account Manager and submit exchanges by Friday, February 27.

The program will terminate at the end of the Season Ticket Exchange Period. Charlotte FC reserves the right to terminate or modify the exchange program at any time. The number of tickets exchanged per match will be capped. 2027 Playoff matches or future years will be excluded from the Ticket Exchange refund.

TICKET EXCHANGE GUIDE
TICKET EXCHANGE GUIDE
iPhone How Tos:
iPhone How Tos:
STEP 1: MANAGE TICKETS

STEP 1: MANAGE TICKETS

Open the Charlotte FC App, go to the 'Tickets' tab, and click the “Manage Tickets” banner.

STEP 2: SIGN IN

STEP 2: SIGN IN

If you're not already logged in, log in to Account Manager using your Season Ticket Member email credentials.

STEP 3: SELECT MATCH

STEP 3: SELECT MATCH

Select the match to exchange tickets for.

STEP 4: SELL

STEP 4: SELL

Click “Sell” at the bottom of the ticket.

STEP 5: MORE

STEP 5: MORE

Select the 3 dots above “MORE”

STEP 6: RETURN

STEP 6: RETURN

Select “RETURN”.

STEP 7: SELECT SEATS

STEP 7: SELECT SEATS

Select the seats to return and “Continue”.

STEP 8: CLUB BENEFIT RETURN

STEP 8: CLUB BENEFIT RETURN

Select “Club Benefit Return” and then “Continue”.

STEP 9: SUBMIT

STEP 9: SUBMIT

Review the details of your return, then click “Submit”.

STEP 10: CONFIRMATION

STEP 10: CONFIRMATION

You will see a "You have returned your tickets successfully!" message once your ticket exchange has officially been completed.

Android How Tos:
Android How Tos:
STEP 1: SIGN IN

STEP 1: SIGN IN

Log in to Account Manager via Mobile Web Browser using your Season Ticket Member email credentials.

STEP 2: MY TICKETS

STEP 2: MY TICKETS

Tap the 3 bars in the top left corner of the screen and select 'My Tickets'.

STEP 3: VIEW EVENT DETAILS

STEP 3: VIEW EVENT DETAILS

Select 'View Event Details' under the match you’d like to return.

STEP 4: SELECT MORE

STEP 4: SELECT MORE

Select the 3 dots above “More”.

STEP 5: RETURN

STEP 5: RETURN

Select “RETURN”.

STEP 6: SELECT SEATS & SUBMIT

STEP 6: SELECT SEATS & SUBMIT

Select the seats to return and “Continue”. Then complete the Exchange process, review, and submit.

Need desktop instructions? 

Click here for step by step on how to exchange your tickets on your computer.

Have additional questions on the Club Ticket Exchange Program?

Reach out to our ticket office via email at tickets@charlottefootballclub.com or call 704-593-4100.